Shipping & returns
All orders under $125 ship for a flat rate of $10 within the continental United States. All orders $125 and over ship free within the continental United States, with the exception of clearance orders which have a $150 minimum where applicable. We are not able to offer shipping outside of the continental United States or to individual P.O. boxes at this time.
Orders may ship within 3-5 days of order placement but will typically go out sooner. Nina Chicago ships via UPS and is not liable for any loss or expenses due to shipping delays, incorrect addresses, or theft.
Your satisfaction means everything to us, so please let us know right away if there are any issues with your order. Items in new condition may be returned within 30 days of purchase for store credit or exchange. Yarn must be in its original condition, and unwound if applicable. The customer is responsible for the cost and risk of returning the item to us through the mail, unless there is an issue with the order. Please send any returns to:
1256 W Chicago Ave
Chicago, IL 60642
A store credit or replacement will be issued within 14 days of receiving the returned item(s).
Please note that all cut fabric, wound yarn, and clearance items are final sale.